If at any time, you need immediate assistance, please contact us directly at customersupport@cepm-us.com Request for Information Process: 1. Upon receiving your request, Corporate Express Promotional Marketing (CEPM) will assign your order to a Special order Representative (SOR). The SOR will contact you directly with any questions and/or provide a final quote via e-mail to you within two business days. 2. Upon receiving your quote, your SOR will request your approval signature, and ask for confirmation of your billing, shipping and logo/art information. 3. You will then receive an e-mail order acknowledgment from CEPM. 4. Your SOR will provide you with an art proof for your approval. 5. Your SOR will place your order with the Manufacturer. 6. Your SOR will provide you with a paper or product proof for your approval before production on your order will begin. 7. Your SOR will follow up with the Manufacturer mid-production to confirm your order is "on schedule". 8. Your SOR will obtain tracking number(s) from the Manufacturer and send to you via e-mail. 9. Once the order is complete, you will receive a quality survey via e-mail. We are very interested in any feedback you have concerning your order experience with us. Your final quote will include any applicable vendor minimums, and any other additional charges (i.e. decoration, art, setup, shipping, state required tax, rush, etc.).